Q: Who is eligible to join the Agent Partnership Program?
A: Anyone with a community, social media presence, or crypto-related business can apply.
Q: Is there an application fee?
A: No, joining our partnership program is completely free.
Q: What documents are required for the application?
A: Usually, a valid ID (Passport/National ID) and proof of your promotional platform (website/social media link).
Q: Do I need to complete KYC to become an agent?
A: Yes, Level 1 or Level 2 KYC verification is mandatory for security and tax purposes.
Q: How long does the approval process take?
A: Our team typically reviews applications within 3 to 5 business days.
Q: Can I apply if I don’t have a large following?
A: Yes, we evaluate applications based on the quality of engagement, not just follower count.
Q: Is there a minimum age requirement?
A: Yes, you must be at least 18 years old.
Q: Can legal entities (companies) apply?
A: Yes, we have a dedicated Corporate Partner track.
Q: Which regions are restricted from the program?
A: We comply with global regulations; residents of restricted jurisdictions (e.g., USA, North Korea) may be ineligible.
Q: Do I need an existing account on the exchange to apply?
A: Yes, you must have a registered UID (User ID) first.
Q: Can I have multiple agent accounts?
A: No, each individual or entity is limited to one partnership account.
Q: Is there a probation period?
A: New agents start with a standard tier and move up based on performance.
Q: What is the difference between an "Affiliate" and a "Broker"?
A: Affiliates refer users; Brokers integrate our API into their own platforms.
Q: How do I know if my application was rejected?
A: You will receive an automated email stating the reason for rejection.
Q: Can I re-apply if rejected?
A: Yes, you can re-apply after 30 days if you have improved your promotional channels.
Q: Do I get a dedicated account manager?
A: High-performing agents are assigned a personal VIP manager.
Q: Is there a minimum referral requirement to stay active?
A: Some tiers require at least 3-5 active traders per month.
Q: Can I change my referral code after it's created?
A: Custom codes are usually permanent once generated; choose wisely.
Q: What platforms are best for promotion?
A: Telegram, YouTube, X (Twitter), and Discord are highly recommended.
Q: Is there an onboarding session?
A: Yes, we provide a digital "Partner Handbook" upon approval.
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