Q: Why isn't a new referral showing up on my list?
A: They likely didn't use your link correctly or cleared cookies.
Q: The link says "Invalid Code"—what do I do?
A: Check for typos or ensure the link hasn't expired.
Q: My dashboard data is frozen. Is it broken?
A: Dashboards usually have a 1-4 hour latency.
Q: A referral signed up without a code; can I add them manually?
A: No, referral relationships cannot be linked retroactively.
Q: Why is my "Active User" count lower than my total referrals?
A: "Active" means they traded or deposited within the last 30 days.
Q: I forgot my 2FA; how do I login?
A: Contact Customer Support to reset your security settings.
Q: The "Marketing Toolkit" won't download.
A: Check your connection or try using Chrome.
Q: Why was my commission "Clawed Back"?
A: This happens if the user's deposit was found to be fraudulent.
Q: My account is "Under Review"—what does this mean?
A: Our team is performing a routine check of your traffic quality.
Q: I can't withdraw my commission. Why?
A: Ensure you have completed KYC and set a Fund Password.
Q: Why is my referral's trading volume $0?
A: They might be trading "Zero-Fee" pairs.
Q: The "Export Data" button isn't working.
A: Try clearing your browser cache.
Q: How do I update my registered email?
A: Go to Security Settings; verification from the old email is required.
Q: My sub-affiliate's data isn't visible.
A: Sub-affiliate data is often summarized for privacy.
Q: What do I do if my link is being blocked by social media?
A: Use a link shortener or a landing page.
Q: Why did my "Tier" drop?
A: Your tier is recalculated monthly based on performance.
Q: The website is down. Who do I contact?
A: Check the official "Status Page" or Telegram.
Q: Why am I not receiving email notifications?
A: Check your spam folder or whitelist our domain.
Q: The referral QR code is not scanning.
A: Ensure the image is high resolution.
Q: Who do I contact for urgent technical issues?
A: Use "Live Chat" and ask for the Affiliate Support department.
Comments
0 comments
Please sign in to leave a comment.