Security Guidelines – Spikex Support

Security Column

At Spikex, we always prioritize the security of user assets and data. To ensure the safety of transactions, account security, and information privacy on our platform, we have established comprehensive security mechanisms and emergency response processes. We welcome you to explore this column for important security knowledge and warning information.

1. Security Mechanisms

· Multi-factor Authentication (2FA): We recommend enabling Google Authenticator or SMS verification to enhance account security.

· Real-time Risk Control Monitoring: We have deployed a multi-dimensional automated risk control system that monitors abnormal activities 24/7.

· Cold and Hot Wallet Separation: User digital assets are stored using a cold and hot wallet separation strategy, with multi-signature technology ensuring fund safety.

· Data Encryption Transmission: The entire site uses HTTPS encryption to protect your account information and transaction records.

2. Scam Warnings Be cautious of the following common scam types:

· Impersonating customer service to request verification codes, passwords, or funds

· Fake project teams or "group recommendations" that investment

· Providing tempting offers like "deposit rebates" or "internal channels"

· Phishing links from unofficial websites

Official channels will never ask you for your password, verification code, or request any transfers. Please only trust Spikex's official website and certified channels.

3. Account Protection Tips

· Use a complex and unique login password, and change it regularly

· Enable two-factor authentication (2FA)

· Do not share your account with others

· Regularly check login history and authorized devices

· Avoid logging into your account on public devices