Privacy Policy

Este conteúdo ainda reflete a versão em inglês. A revisão em português (Brasil) pode ser concluída no Guide.

Spikex fully understands the importance of your personal information and is committed to protecting your privacy and personal data in accordance with the law. We will strictly comply with all obligations regarding the collection, use, storage, and protection of information as stipulated by relevant laws and regulations.

Before using any services provided by this platform, please carefully read and fully understand this Privacy Policy. By registering or using Spikex's services, you acknowledge and agree that we may collect, use, and protect your personal information in accordance with the terms of this Policy.

I. How We Collect Your Information

To provide you with better and safer services, Spikex may collect some or all of your personal information in the following situations:

1.  When you register an account, undergo identity verification, conduct transactions, or use other services;

2.  When you contact customer service, participate in surveys or activities;

3.  When you browse our website, use our mobile applications, or access services via API;

4.  When we need to collect additional information to comply with legal requirements or regulatory obligations.

The information we may collect includes but is not limited to:

·         Identity Information: Name, gender, date of birth, country/region, ID number, passport information, other identity verification materials;

·         Contact Information: Mobile phone number, email address, residential address, social media accounts;

·         Account information: User ID, login records, IP address, device identifier, MAC address;

·         Financial information: Bank account, crypto wallet address, deposit and withdrawal records, transaction behavior data;

·         Risk control information: Abnormal behavior records, KYC status, information required by judicial authorities;

·         Other information you voluntarily provide or that we reasonably obtain to meet regulatory requirements.

II. How We Use Your Information

Spikex collects your information primarily for the following purposes:

1.  Verify your identity and safeguard account and fund security;

2.  Provide requested service functions, including trade matching, asset management, and customer support;

3.  Assist in combating illegal activities such as money laundering, fraud, and market manipulation, and meet financial industry compliance requirements;

4.  Improve product experience through internal data analysis and system optimization;

5.  To deliver information about products, services, and events that may interest you (provided you have authorized us to do so);

6.  To report relevant information to regulatory authorities as authorized by you or required by law;

7.  To conduct necessary compliance reviews, risk management, and other activities within the scope permitted by law.

We commit to not using your personal information for any purpose not explicitly stated in this policy, nor will we sell or disclose it to any third party without your consent.

III. How We Protect Your Information

To prevent unauthorized access, alteration, disclosure, or destruction of user information, Spikex implements measures including but not limited to:

·         Utilizing SSL/TLS encryption technology to secure data transmission;

·         Storing sensitive data in de-identified or encrypted formats;

·         Enforcing strict access controls on storage systems, permitting access only to authorized personnel;

·         Conducting regular internal access reviews and employee training to reinforce confidentiality awareness;

·         Deploying security measures such as intrusion detection systems and firewalls at the server and database levels;

·         Enforcing strict confidentiality agreements and access controls with our partners.

In the event of a security incident such as a data breach, we will immediately activate our emergency response mechanism and disclose information to you and relevant regulatory authorities in accordance with the law.

IV. How We Share, Transfer, or Disclose Your Information

We commit to not disclosing or transferring your personal information to any unrelated third parties unless any of the following conditions are met:

1.  Obtaining your explicit authorization;

2.  Sharing with Spikex's affiliates or service partners to provide or optimize services (provided they are bound by equivalent data protection obligations);

3.  When required by law enforcement agencies, regulatory bodies, or judicial authorities;

4.  To protect your legitimate rights and interests or those of other Spikex users;

5.  In corporate transactions such as mergers, acquisitions, reorganizations, bankruptcies, or liquidations, where user data may be shared in compliance with applicable laws and security measures.

We will not use your information for unauthorized purposes such as advertising or marketing.

V. User Rights and Information Control

You have the following rights regarding your personal information:

·         Access and Review: You may log into the Spikex platform at any time to view or download your account information;

·         Correction and Update: If you discover inaccuracies, you may modify information online or contact customer service to request corrections;

·         Right to Deletion: Under specific legal conditions, you may request deletion of information no longer necessary;

·         Withdrawal of Consent: You may revoke certain authorized permissions by disabling features or contacting customer service;

·         Account Closure: You may request account closure. After fulfilling regulatory requirements and data retention obligations, Spikex will delete your information in accordance with the law.

Please note that withdrawing consent or closing your account may result in certain service features becoming unavailable.

VI. Cookies and Third-Party Tracking Tools

To enhance user experience, we may use cookies, local storage, and third-party SDKs (e.g., AppsFlyer) to collect access data for:

·         Tracking access behavior;

·         Analyzing advertising effectiveness;

·         Detecting system anomalies and potential fraud;

·         Optimizing product performance and services.

You may manage cookie permissions through browser or device settings, but disabling them may prevent access to certain features.

VII. Policy Updates and Notifications

We may update this Privacy Policy from time to time. When significant changes occur, we will notify you via in-app announcements, pop-ups, or other means. Your continued use of our services after updates constitutes acceptance of the revised terms.

VIII. Language Versions and Interpretation

This Privacy Policy is provided solely in Simplified Chinese. Should English or other language versions be released later, any discrepancies between them and the Chinese version shall be resolved in favor of the Chinese version.